1. Overview
Welcome to the independent server and VPS cloud services (the "Services") provided by Skyline Connect (the "Company"). By registering, purchasing, or using the Services, you confirm that you have read, understood, and agreed to be bound by this Agreement.
2. Services
The Company provides services including but not limited to:
- Dedicated server leasing
- Virtual Private Server (VPS) services
- Network connectivity, IP address allocation, and related infrastructure
Service specifications, pricing, bandwidth, and traffic limits are subject to the order details or official descriptions.
3. User Responsibilities and Acceptable Use
Users must comply with all applicable laws and regulations and must not engage in activities including but not limited to:
- Any form of hacking, scanning, or intrusion
- Distribution of malware, viruses, or malicious code
- Spam transmission or DDoS attacks
- Copyright infringement or any content that violates the Digital Millennium Copyright Act (DMCA)
- Hosting, storing, or distributing any content prohibited by this Agreement or applicable law
Users are also required to strictly comply with the laws and regulations of Japan and Singapore. Any activity that violates the laws or regulations of Japan or Singapore is strictly prohibited.
The Company reserves the right to suspend or terminate services immediately, without prior notice or refund, in the event of any violation.
4. Refund Policy
⚠ IMPORTANT: All Sales Are Final — No Refunds
Skyline Connect does NOT offer refunds of any kind. All payments for our services are final and non-refundable. Any refund request, regardless of the reason or the time of submission, will be declined and closed without exception. By purchasing or using our services, you acknowledge and accept that no refund will be issued under any circumstances.
Without limiting the generality of the foregoing, no refund will be provided for reasons including but not limited to:
- Dissatisfaction with service speed, latency, packet loss, or stability
- Network quality or connectivity to or from any specific region, including Mainland China
- Inability to access streaming services, online games, third-party platforms, or applications
- Service suspension or termination resulting from any violation of this Agreement, the DMCA, or applicable laws
- Unused service time, or a change of mind after purchase
5. Service Availability and Disclaimer
The Company does not guarantee that the Services will meet all specific requirements or provide access to all third-party services. Restrictions caused by network conditions, international routing, carriers, or regional regulations are beyond the Company's control.
6. Agreement Modifications
The Company reserves the right to modify this Agreement at any time. Continued use of the Services constitutes acceptance of the revised terms.
7. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is registered. Users are additionally required to comply with applicable laws and regulations of Japan and Singapore.
8. Contact
For any questions regarding this Agreement or the Services, please contact Skyline Connect through official support channels.